2hp Play .wav files are being clipped at the end

Hello,

I purchased a 2hp Play module with the intent of making it a drum sampler. The problem, however, is that I cannot get the module to play any clip from beginning to end. I've tried all combinations of fade and gate options, but nothing seems to work. Does anyone have some advice on getting the files formatted properly and the module configured properly?

Have you emailed 2hp?
They are normally very helpful info@twohp.com