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Not trying to take away from your perspective or personal experience, I've just had a couple of very good customer service experiences with them. The other involving feature requests and what-not.

It's good they helped you mate, but its yet another example of a product that obviously hadn't gone through a good enough quality control process. None of the above has dissuaded me from re-evaluating my arguments, I would still choose Behringer any day of the week over these cowboys but I guess this is because I have many of their products and to date all of them have been rock solid in terms of functionality and performance for me

Thanks for the chat merzky, its been a pleasure :)